At OnlineLaptopPasal (OLP), we are dedicated to providing our customers with quality products and dependable after-sales support. Most items available on our platform come with either a 1-year manufacturer warranty or a 1-year local warranty provided by OLP or our verified sellers. In some cases, products may include extended warranties of up to 2 or 3 years depending on the brand or item. All warranty details are clearly mentioned on the product page, and we strongly recommend confirming with the seller or our support team before first use.
Our warranty covers hardware malfunctions under normal usage, manufacturer defects, and in some cases, pre-installed software issues, provided these are part of the official brand coverage. For manufacturer warranties, customers can directly contact the respective authorized service centers. For items under local warranty, support will be handled by OLP or the seller as per the terms and conditions.
However, not everything is covered. Warranty does not include physical damage, liquid damage, power surges, or issues caused by unauthorized repairs or software modifications. Additionally, some items such as chargers, adapters, batteries, cables, and other accessories may not carry any warranty unless explicitly mentioned. Products with tampered or missing serial numbers are also excluded from any warranty support.
It’s essential to keep your invoice and warranty card safe, as these are required for any warranty claim. In the event of an issue, customers should first contact our support team. We will guide you through the appropriate process, whether it's coordinating with a service center or handling the claim internally for locally covered products. Please note, a diagnostic check may be required before a claim can be approved.
Lastly, some open-box, imported, or clearance products may come with limited or no warranty, and it’s the buyer’s responsibility to verify this prior to purchase. Warranty terms, duration, and coverage may vary based on product type and seller policy.
For any warranty-related questions, feel free to reach out to our support team via phone, email, or live chat. We’re here to ensure a smooth and reliable experience with every purchase.
